Hopefully unbiased help for independent engineers

Observations on Video Evidence and Business Impact

1. Video Evidence of Door Locking Faults

The videos were recorded just prior to the vehicle being taken away by VW FS. These recordings demonstrate the erratic behaviour of the door locking mechanism. The random and unpredictable nature of the fault made it impossible to reliably operate the vehicle.

• The videos highlight attempts to recreate the random failures of the locking system.

• The issue progressed to the point where it was completely unreliable.

2. Impact on Business as a Chauffeur

The faulty locking mechanism rendered the vehicle unsuitable for professional use as a chauffeur, given the specific demands of the business:

• Access Issues: The unpredictable nature of the fault meant you could not guarantee entry into the vehicle.

• Safety Concerns: There was a risk of both yourself and your clients becoming trapped inside the vehicle due to the unreliable locks.

• Professional Reliability: Such a risk undermines the professionalism required for a chauffeur business, as customers expect seamless, safe, and efficient service.

3. Concluding Remarks

The locking mechanism fault not only impacted the usability of the vehicle but also had severe implications for your business. The videos clearly illustrate how the vehicle’s condition deteriorated to a state where it could no longer fulfil its intended purpose. The inability to use the car reliably and safely resulted in financial and reputational risks for your chauffeur operations.

I believe VW Finance would like you to inspect the vehicle to determine whether the faults are still present. Unfortunately, after the hybrid alternator failed for the second time—causing the battery to be destroyed—the vehicle can no longer be started unless a 12V car battery is brought to the inspection or a suitable power source is provided.

I believe the primary fault, a malfunctioning locking mechanism, was already present when I purchased the car. Despite attempted repairs by Cheshire Oaks Audi, the issue persisted until the car eventually became unviable. I have attached a video demonstrating how erratically the locking mechanism behaves. This video was taken after the hybrid alternator failed and the car was deemed unrepairable. Obviously I never expected this video to be needed as more crucial evidence of this ongoing fault.

To illustrate the fault, I connected a temporary 12V battery. As shown in the video, the doors randomly attempt to lock and unlock of their own accord.

I understand that replicating this issue is troublesome, which is why I suggested accompanying you to the vehicle However, VW Finance understandably did not permit this approach. Fortunately I tried to replicate it over a year ago to help all parties concerned